Frequently Asked Questions

Rota 7/24 VIP is a corporate travel brand with Class A TÜRSAB certificate, organizing 24/7 luxury and comfortable VIP transfer, airport transportation, chauffeured car rental and private tour organizations all across Turkey, especially in Istanbul and surrounding provinces.

You can send your reservation request in seconds by calling us directly from our support line at 0552 605 93 94 on our website or by using our WhatsApp button. Our team will immediately plan your vehicle and share confirmation.

We get your flight number during reservation and track the landing time of your plane instantly. When your plane lands, our driver or greeting staff welcomes you at the airport exit gate with a sign with your name on it, accompanies you to your vehicle and helps with your luggage.

Our fleet includes Mercedes-Benz Vito (7-9 seats) and Mercedes-Benz Sprinter (10-16 seats) vehicles with ultra-luxury design, leather seats, partition, multimedia systems (Smart TV, Apple TV, minibar, refrigerator, WiFi, 220V socket).

Yes, provided that it departs from or arrives in Istanbul, we offer address-delivery safe and comfortable intercity VIP transfer service to all 81 provinces of Turkey, including Ankara, Izmir, Antalya, Bodrum, Cesme, Bursa.

Yes, provided that they are in a pet carrier (box), you can safely carry your lovely friends in our VIP vehicles. Specifying this situation during the reservation is important for in-vehicle hygiene planning.

Yes, for the safety of our baby and child guests, we provide free baby seats or child boosters in our vehicles upon request. Simply specify this during reservation.

Our prices are determined transparently and flat by calculating the km distance you will travel, the selected vehicle segment and the highway/bridge tolls of the route. No surprise extra fee is requested during the trip other than the price notified to you during reservation.

You can make your payments safely inside the vehicle in cash (TL, USD, EUR), via bank wire transfer / EFT or by credit card, provided that you notify us during reservation.

No, since we track your flight instantly in your airport transfers, in case of delay of your plane, our driver will be ready at the exit gate according to your landing time. No waiting fee due to flight delays is requested.

Yes, we issue legal corporate e-Invoice for all travel and transfer services we perform, including or excluding VAT. Simply share your corporate invoice details with our team during reservation.

Yes, in your VIP transfer reservations planned as round-trip, we offer special discounts and attractive price advantages for your return journey. You can contact our customer representative for detailed info.

Yes, in all VIP travels we perform, all our guests traveling in our vehicles are secured under compulsory Highway Seat Personal Accident Insurance. Your safety is our biggest priority.

Yes, all our drivers in our staff are expert teams with commercial vehicle authorization certificate (SRC), psychotechnic evaluation report, professional driving and luxury protocol greeting experience.

Yes, our company has D2 Transportation Authorization Certificate from the Ministry of Transport and Class A TÜRSAB Travel Agency Certificate. All services we offer are carried out in 100% compliance with legal standards.

No fee or penalty is reflected in reservation cancellations or date changes made up to 12 hours before your travel. You can contact our 24/7 support line for emergency cancellation or change situations.

All price quotes we offer as Rota 7/24 VIP include highway, bridge (Osmangazi, Eurasia, Yavuz Sultan Selim) and airport parking tolls. No extra fee is requested from our passenger for these costs included in the price.

We prepare a sample travel program containing the most popular tourist points according to the region you will go to (Bursa, Sapanca, Cappadocia etc.). If you wish, we can apply a flexible stop plan according to the locations you completely prefer on the route.

Our Mercedes Vito VIP vehicles have a capacity of 6-8 large suitcases. Our Mercedes Sprinter VIP vehicles have large luggage compartments with a capacity of 15-20 suitcases. There is also enough space for your extra equipment such as ski gear or baby strollers.

Yes, we can dispatch drivers who speak English, Arabic or Russian for the comfortable communication of our foreign guests. In addition, professional licensed tourist guides can be organized for our culture tours upon request.